TextChat is the only MetaChannel platform designed to empower contact centers to seamlessly manage dozens of conversations across multiple clients and channels—all from a single, intuitive dashboard. Unlike traditional solutions, our unified interface eliminates fragmented workflows, making it easier than ever to deliver exceptional service. Discover how TextChat redefines efficiency and sets a new standard for multi-client communication.

Competitor Analysis

Features:
Multi-Client, Multi-Channel messaging in single UI (native)
Meta-Switch Seamless Transfers Between Users and Channels (native)
Prior Conversations History Summaries Across All Channels (native)
Multi-Lingual for All Channels (native)
AI Assisted Internal (Agent and Campaign) Reports
AI Assisted Real-Time BPO Clients' Reports
Conversational AI with Document Based (i. e. PDF and Word) Knowledgebase Building
AI Assisted Account Configuration and No Code Setup
Pricing Model
Consumption Based
Large setup fee per channel, per-seat model
ADA Compliant Live Chat Interface
3D Party Ad Network Integration