TextChat empowers contact centers to unlock the value of unstructured data, turning raw customer interactions into actionable insights. Unstructured data, such as chats, emails, social media messages, and voice transcriptions, holds critical information that can optimize both customer service and operational performance. TextChat’s advanced platform consolidates and organizes this data, enabling contact centers to deliver exceptional service while enhancing decision-making and boosting efficiency.
Collect unstructured data from SMS, web chat, emails, social media, and more into a centralized repository. Contact centers gain a complete view of customer interactions across all channels, eliminating data silos. This holistic approach allows centers to identify customer trends and deliver more personalized support.
Leverage TextChat’s AI to analyze and structure unstructured data, extracting valuable insights in real time. Sentiment analysis, intent recognition, and theme identification ensure agents and managers have the information they need to act effectively. This enhances customer satisfaction while improving agent performance.
Quickly search through vast amounts of unstructured data using intuitive search tools. Agents can easily retrieve conversation histories or identify trending customer concerns, enabling faster and more informed responses. Managers benefit from instant access to critical data for strategic planning.
Transform unstructured data into tailored reports and dashboards that provide actionable insights. Contact centers can visualize key metrics, monitor agent performance, and identify operational bottlenecks. These tools support continuous improvement and better alignment with client goals.
Integrate unstructured data insights with CRM systems, analytics platforms, and other workflows. TextChat ensures that data becomes a core asset for contact centers, enhancing collaboration across teams and streamlining processes. Integration reduces inefficiencies and drives smarter decisions.
Gain a comprehensive understanding of customer preferences, pain points, and behaviors by analyzing unstructured data.
Use real-time insights derived from unstructured data to inform operational strategies and resource allocation.
Organize and structure unstructured data, reducing time spent searching for critical information and simplifying workflows.
Manage increasing volumes of unstructured data effortlessly as the contact center expands.
A mid-sized BPO enhanced its support operations by leveraging TextChat’s Unstructured Data features.
By enabling instant supervisor support during high-pressure situations, the company reduced response times by 25%. With help of Unstructured Data feature we could not only improve efficiency but also ensure better service quality during peak periods, driving customer satisfaction and operational performance.
