At TextChat, we know time is the one resource you can’t get back. Our mission: to give BPOs, their clients, and their customers more of it. Our intuitive, no-code messaging platform goes live in minutes, allowing businesses to focus on what matters — connecting with customers at the peak of their interest. We’re here to make messaging powerful, efficient, and effortless—giving businesses the time to grow, support their customers, and create a lasting impact.
Our vision is to lead the BPO contact center industry into the AI and messaging age. TextChat is an all-in-one, multi-channel communication platform that redefines efficiency, slashes response times, and maximizes profitability. By empowering BPOs to deliver seamless customer experiences across any messaging channel, we are bridging technology with client needs and redefining what’s possible in customer engagement.
Our AI-powered, scalable solutions equip BPOs for rapid deployment and minimal overhead, enabling sustainable growth. With TextChat, BPOs don’t just enter the messaging age—they become its leaders, setting a new industry standard.
With innovation and courage, we create solutions that redefine customer experiences and make the impossible achievable.
Focused on delivering exceptional customer experiences, everything we build is designed with your success in mind.
We embrace inclusivity and diversity, guided by strong values that reflect the communities we live in and serve.
We prioritize top-tier security in our products, fostering trust with customers, partners, and employees.
We give back by volunteering, supporting non-profits, and reducing our environmental impact.
We drive innovation and growth by promoting collaboration and continuous learning for our teams and partners.
With over 25 years of experience running BPO contact centers, we saw firsthand how siloed CCaaS platforms failed to deliver the efficiency contact centers need or the customer experience their clients demand.
That’s why we built TextChat: a platform that redefines customer engagement by streamlining communication, leveraging unstructured data, and enabling smarter conversational AI to drive better results.
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TextChat isn’t just an upgrade for The Connection®
TextChat represents a paradigm shift beyond traditional CCaaS platforms. Legacy systems simply cannot compete with TextChat’s elegant handling of multi-client, multi-channel communications. Incorporating it into our operations hasn’t just opened new revenue streams—it’s delivered margins that are unheard of in our industry today. It isn’t just an upgrade; it’s a strategic advantage.
Explore how TextChat can transform your business with innovative solutions tailored to your needs.
