Automate up to 80% of routine inquiries with AI powered by our unstructured data platform. Built on a MongoDB foundation, TextChat seamlessly leverages the best of AI to enhance agent performance with real-time suggestions, context preservation, and effortless AI-to-human handoffs for complex issues. Deliver faster, smarter service at scale.
Processes customer queries with advanced algorithms, delivering accurate and human-like responses for seamless interactions. This ensures clarity and prevents misunderstandings during conversations. NLU adapts to various languages and dialects, catering to diverse customer bases.
Retains the history and context of conversations, enabling agents to pick up exactly where the AI left off for a smooth customer experience. This feature eliminates repetition and enhances customer satisfaction. Context awareness ensures personalized responses, building better customer relationships.
Provides agents with real-time prompts and recommended responses, helping resolve customer issues faster and more accurately. These suggestions ensure consistency across all interactions. Agents benefit from reduced response times and increased accuracy.
Instantly identifies inquiries needing human intervention and routes them to the appropriate agent for expert handling. This seamless transition maintains service quality and customer trust. Escalations are prioritized based on urgency, ensuring timely resolutions.
Learns from interactions to improve accuracy, ensuring that the AI becomes smarter and more effective over time. This adaptive capability means consistent improvements in customer experience. The learning process also refines workflows and operational efficiency.
Automates up to 80% of routine inquiries, freeing agents to focus on complex, high-value interactions.
Provides quick, accurate, and context-aware responses, improving customer experience and retention.
Easily scale operations to handle higher query volumes without additional resources.
Reduce operational costs by minimizing the need for extensive agent involvement in repetitive tasks.
A leading BPO implemented TextChat’s Conversational AI to streamline its customer support operations.
By automating 70% of inbound queries, the company reduced average handling time by 40%, leading to faster resolutions and improved customer satisfaction. This strategic shift also strengthened client retention rates, showcasing the power of AI-driven solutions in optimizing service delivery.
