Privacy Policy

Privacy Policy for JetSpring, LLC d/b/a TextChat

Effective Date: 12/18/2024

JetSpring, LLC d/b/a TextChat (“TextChat,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and process your information when you use our Contact Center as a Service (CCaaS) platform (“Services”). Our Services provide omni-channel communication and agent support for live chat, SMS, Facebook Messenger, WhatsApp, and Instagram.

This Privacy Policy is incorporated into, and considered a part of, the Terms of Service. Any terms not defined herein have the meanings ascribed to them in the Terms of Service. This Privacy Policy and the Terms of Service govern the collection of information and use of the Services offered by TextChat. By using the Services, you are giving TextChat permission to use and store such information consistent with this Privacy Policy and the Terms of Service.

1. Acceptance of Privacy Policy

By accessing or using our Services, you confirm that you have read, understood, and agree to this Privacy Policy and our Terms of Service. If you do not agree with this Privacy Policy, you must discontinue your use of our Services.

2. Notification of Changes

TextChat’s Privacy Policy is periodically reviewed and may change as TextChat updates and expands the Services. TextChat will endeavor to notify you directly of any material changes and will post a notice of any non-material changes on our website. Once the new Policy is posted, it will become effective upon your continued use of the Services. TextChat encourages you to review this Privacy Policy periodically. If you have any questions, you can contact us at hello@textchat.com.

3. Information We Collect

We collect and process the following types of information:

Personal Information You Provide Directly:

Account Information: Name, email address, phone number, and other registration details.
Billing Information: Payment information, including credit card details.
Communication Data: Chat content, SMS messages, and other communication data shared via our platform.
Business Information: Company name, size, and other business-related details.

Automatically Collected Information:

Usage Data: Information about your interaction with our Services, including IP addresses, browser types, and pages accessed.
Cookies and Tracking Data: See Section 9 for details.

Third-Party Integrations:

When you use integrations like Facebook Messenger, WhatsApp, and Instagram, we may receive information from these third parties consistent with their privacy policies and your settings.

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

Consent: When you provide explicit consent for specific purposes, such as marketing communications.
Contractual Necessity: To provide the Services and fulfill our agreement with you.
Legitimate Interests: For fraud prevention, security, and improving our Services.
Legal Obligations: To comply with applicable laws and regulations.

5. How We Use Your Information

We use your personal data for the following purposes:

To provide, manage, and improve the Services.
To communicate with you, including responding to inquiries and providing support.
To process payments and manage billing.
To enable integrations with third-party platforms like Facebook Messenger, WhatsApp, and Instagram.
To comply with legal obligations and enforce our Terms of Service.
To conduct research and improve functionality.
To send marketing communications, where permitted.

6. Data Sharing and Third Parties

We do not sell your personal information. However, we may share your data with:

Service Providers: Third parties who assist with hosting, analytics, customer support, and other operational services.
Meta Platforms: When you use Facebook Messenger, WhatsApp, or Instagram through our Services, your data will be shared with Meta as required by their platform policies.
Legal Authorities: If required by law or necessary to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

7. Meta-Specific Privacy Considerations

When you use integrations with Meta platforms through TextChat, such as Facebook Messenger, WhatsApp, or Instagram, you must comply with Meta’s Platform Terms:

Data Collection: Any data collected via Meta platforms will be used solely for the purposes of providing and enhancing the Services.
User Consent: You are responsible for obtaining explicit consent from End Users for communications via Meta platforms.
Data Restrictions: You must not use Meta-derived data for profiling, advertising, or unauthorized purposes.
Transparency: Inform your End Users about your use of Meta platforms in your privacy policy.

8. International Data Transfers

We process and store data in the United States. If you are located outside of the United States, your data may be transferred to and processed in a country that may not provide the same level of data protection as your home country. All transfers from the European Economic Area (EEA) are conducted in compliance with GDPR using appropriate safeguards, such as Standard Contractual Clauses.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

GDPR Rights (EEA, UK, and Switzerland):

Access: Request a copy of your personal data.
Correction: Correct inaccurate or incomplete data.
Erasure: Request deletion of your data.
Restriction: Limit the processing of your data.
Portability: Receive your data in a machine-readable format.
Objection: Object to data processing based on legitimate interests.
Withdraw Consent: Revoke consent where processing is based on consent.

To exercise these rights, contact us at hello@textchat.com.

California Online Privacy Protection Act (CalOPPA) Compliance

Under CalOPPA, we are required to disclose how we handle your "personally identifiable information" (PII) online.

Categories of Information Collected

The information we collect includes, but is not limited to:

Your name, email address, and phone number.
Data related to your interactions with our Services, including IP address and device information.

Do Not Track Signals

Our website currently does not respond to "Do Not Track" (DNT) signals because there is no universally accepted standard for how to respond to such signals. We will continue to monitor developments in this area and update this policy as standards evolve.

California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) Compliance

The CCPA and CPRA grant California residents certain rights regarding their personal information. These rights are outlined below:

Categories of Personal Information We Collect

We may collect the following categories of personal information:

Identifiers, such as name, email address, phone number, and IP address.
Commercial information, including transaction details and purchase history.
Internet or other electronic network activity information, such as browsing history and interactions with our website.
Geolocation data, if enabled on your device.
Professional or employment-related information, if provided.

Your Rights Under CCPA and CPRA

As a California resident, you have the following rights:

Right to Know: You may request information about the categories of personal information we collect, the sources of the information, the purposes for collection, and the categories of third parties with whom we share the information.
Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions (e.g., compliance with legal obligations).
Right to Opt-Out: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information, we will honor your request to opt-out of any future sales or data-sharing practices.
Right to Correct: You may request corrections to any inaccurate personal information we hold about you.
Right to Limit Use of Sensitive Information: If we collect sensitive personal information, you have the right to limit its use to necessary business purposes.

Exercising Your Rights

To exercise your rights under CCPA or CPRA, you can:

Submit a request via email to hello@textchat.com.
Call our toll-free number: (203) 485-0545.

We may need to verify your identity before processing your request. Verification methods may include providing information that matches data we have on file.

Non-Discrimination

We will not discriminate against you for exercising your rights under CCPA or CPRA. This includes denying services, charging different prices, or providing a different level of service.

10. Cookies and Consent Management

How Cookies Are Obtained

When you visit our website, we use a cookie consent banner to inform you about the use of cookies and to obtain your explicit consent before placing any non-essential cookies on your device. This banner:

Provides clear information about the types of cookies we use (e.g., essential, analytics, marketing).
Includes a link to our full cookie policy for detailed information.
Allows you to accept or reject non-essential cookies or customize your cookie preferences.

By clicking "Accept All Cookies," you consent to our use of cookies as described in this policy. If you click "Customize Settings," you can choose which types of cookies to allow.

Essential cookies, which are necessary for the operation of our Services (e.g., for secure logins or saving your privacy preferences), are automatically placed without requiring consent.

How to Withdraw Cookie Consent

You can withdraw your consent or modify your cookie preferences at any time by:

Cookie Settings: Clicking on the "Cookie Settings" link or button available in the footer of our website. This will reopen the cookie consent banner, allowing you to adjust your preferences.
Browser Settings: Configuring your browser to block or delete cookies. Most web browsers allow you to manage your cookie settings through their options or preferences menu.
- Instructions for managing cookies in common browsers:
  - Chrome: Chrome Settings
  - Firefox: Firefox Settings
  - Safari: Safari Settings
  - Edge: Edge Settings

Please note that disabling cookies through your browser may affect the functionality of certain features of our website.

Proof of Consent

We store records of your cookie consent (time, date, preferences) to comply with GDPR requirements. These records are retained for the legally required duration.

11. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For specific retention periods, contact us at hello@textchat.com.

12. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee the security of your data.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you directly or via our website. Continued use of our Services after any updates constitutes your acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

JetSpring, LLC d/b/a TextChat
1055 Westlakes Drive, Suite 300
Berwyn, PA 19312
Email: hello@textchat.com
Phone: (203) 485-0545

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