July 14, 2020

What Is TextChat and How Is It Different?

Cutting-edge technology and human support make TextChat the must-have ecommerce sales tool for any team.

TextChat is the easiest-to-use live chat tool on the planet—period. The platform was designed to empower small and medium-sized ecommerce businesses to close deals, fast. But it’s not just about speed. 

TextChat is doing more than just making customer service faster. It’s making live chat more human thanks to an integration with technology that people already use everyday: texting. 

Using TextChat is as simple as responding to a text message, allowing your customers to get real-time responses from real people--not an impersonal, annoying bot. TextChat delivers instant gratification for customers who need answers and helps you make more sales. It’s win-win for everyone—what’s not to love?

Learn more about how TextChat is different from the other guys and how to use it as your sales superfuel. 

TextChat adds a human element to online shopping.

Say bye-bye to the stiff language and unhelpful yes or no questions of old customer chats. Instead of relying only on bots or a pre-set conversation flows, TextChat connects real humans with the people who need help. 

Engage with your customers right from your smartphone using the TextChat dashboard. You’ll have real-time, meaningful conversations and bring the elusive human element back into ecommerce, giving your customers get the most personal experience possible. TextChat helps you have authentic, informative conversations; build long lasting customer relationships; and—most importantly—close more sales. 

TextChat helps businesses balance work life and personal life. 

Don’t worry about being tethered to your computer for another day. TextChat’s text notifications alert you every time a new customer question comes in, so you can handle your customer service on-the-go. 

With each sales inquiry, you’ll receive an SMS message with a link to chat with the visitor right from your phone’s mobile browser. This gives you a flexible way to connect with customers without worrying about remembering another login or juggling annoying notifications in a separate app.

The chat process was streamlined to help you and your team spend less time working and more time living without constantly checking your laptops or worrying about missing inbound sales opportunities. You also have the freedom to set your TextChat availability or shut it off completely when you’re off the clock, so you get your life back. 

TextChat is easy to onboard and requires zero training.

Add TextChat to your ecommerce site in less than 10 minutes—no, seriously. Thanks to a seamless integration with Shopify, it only takes a few clicks to set it up through Shopify’s app store. Just pick your plan, click install, and see what the hype is all about. 

We know TextChat is fast to set up, but—if you can believe it—it’s even faster to learn to use. The intuitive platform eliminates annoying admin and complicated log-ins. Instead, you and your agents can access chats through an online dashboard right from your phone’s mobile browser. You get to communicate with customers in real-time, which means if you can text, you can TextChat. 

TextChat is flexible for teams of all sizes. 

We’re always thinking about the little guys. That’s why even the smallest companies can use TextChat without a big investment of time or money. The affordable monthly fee is determined by the number of users, so you only pay for what you need. Plus, a 14-day free trial lets you test out the platform, so you can see how easy it really is. Whether you’re running a full-time business or building up a side-hustle, TextChat will become your ecommerce superfuel.  

We knew business owners needed better live chat. TextChat is here to help you get more done while crushing your sales goals. By integrating with text message technology, TextChat is a versatile and easy-to-use live chat option that enables flexibility, encourages meaningful conversation, and alleviates operational stress. Try it for yourself and experience an ecommerce superpower that fits in the palm of your hand. 

Start your 14-day free trial today.