December 10, 2020

TextChat vs Tidio for Your Website Live Chat

Paralyzed by choices? Take our fun 5-question quiz to discover which of these two popular live chat tools is best for your business website.

Use the following rapid-fire questions to determine your ideal live chat software once and for all... because online quizzes are the best way to make business decisions, of course. Grab a pen to quickly jot down your answers. Ready? Here we go!

1.) What type of customer communications specialty are you looking for? 

a. A dedicated live chat and chatbot solution

b. A generalized communications tool that does a little bit of everything

2.) What is the biggest priority for your online business? 

a. Both sales and customer support

b. Just customer support for now 


3.) What would you say is the top, must-have feature for your website software? 

a. Ease of access and reliability 

b. User feedback and surveys

4.) Which platform would you prefer or trust more?

a. The native apps that already come with your phone

b. Third-party apps that you download from the App Store or Google Play

5.) It’s a tough choice between website branding and pricing… but if you had to pick one, which is a better option for your business?

a. A branded, fully-customizable live chat tool that you pay for

b. A non-customizable but free live chat tool that displays an ad of its own name

Here's a cute photo just to break up the text. Don't peek at the results! Only after you're done answering the 5 questions, scroll down.

If you answered mostly As, then it sounds like TextChat is the perfect fit for you. Start your 14-day free trial today on our website or on the Shopify App Store

If you answered a mix of As and Bs, it’s probably worth checking out both of these options and seeing what works best for you! In the meantime, feel free to browse through our library of free resources to learn how to make the most of any live chat tool. 

If you answered mostly Bs, you may want to consider Tidio instead. As much as it pains us to suggest it, we’re in this business to help you, not ourselves. So, even though TextChat is the best live chat software on the market, it might not be for everyone. 

No matter what live chat tool you choose, no hard feelings. You can always come back and give TextChat a free trial for 14 days if the others don’t work out. You know where to find us!