December 4, 2020

Manage Your Availability in the Mobile Agent Dashboard

Don’t get burned out by being available to chat 24/7. Manage your agent chat availability to set realistic expectations for your customers.

It's always exciting to be able to live chat with your website visitors with such ease, but you need to be smart your chat time. It's not a good idea to set the expectation that you're available to chat 24/7, because if you miss even one chat at 3 am, then your customers may lose trust in your brand. Remember, 32% of customers will leave a brand after just one bad customer experience! Don't make promises you can't keep, or set expectations that you can't reach.

Instead, make realistic promises about your availability so that your customers are always happy with their shopping experience. Even better, taking time away from work means that you'll be refreshed in the morning after a good night's sleep. You'll be able to bring the highest and best energy to your customers and deliver an amazing customer experience.

Here's how to easily manage your availability in the TextChat mobile agent dashboard with just one button! 

When you need to take a break, simply toggle the agent availability button in your mobile agent dashboard so that it slides to the left. If your entire live chat agent team is away, TextChat will transform into chatbot mode and automatically log any incoming customer questions. Then, whenever you're ready to get back to chatting with your customers, just click on the same button again.

Wondering how to access your profile in the mobile agent dashboard in the first place? Start by clicking on any current or previous TextChat notification link from your text messages. This should take you straight into a TextChat conversation. From there, click on the "<" button in the top left corner of your mobile browser, and then on your agent profile photo in the top left corner once again. And that's it!

If you have any questions, feel free to reach out to the TextChat team at support@textchat.com. We're here to help!