August 18, 2020

How to Set Up TextChat for Your Ecommerce Store

Instead of using an old school chatbot, give your customers the human help they really want in a few simple steps.

The days of inflexible chatbots or artificial AI chat tools are long gone—TextChat is making sure of it. By combining the best of two technologies, live chat and text messaging, TextChat helps you more easily answer inquiries, give customers the best experience, and hit your sales numbers—all with one platform. 

By integrating with technology that you already use, TextChat seamlessly connects your customers with a real, live human to get them the answers they need—and to help you seal the deal. 

Use TextChat to connect with your customers in a few easy steps that take less than 10 minutes.

  1. Integrate TextChat with Shopify.

Adding TextChat to your Shopify store is a no-brainer. Just log into Shopify, go to the Shopify app store and search for “TextChat.” Once the TextChat app pops up, select it, and you’ll be guided through a super-simple signup process. 

You’ll just need to share your basic business info to get started. If you want, you can also customize parts of the platform to make it more tailored for your business. At the final step of sign-up, you’ll choose your billing plan and automatically get access to a 14-day free trial to test it out before you buy. 

  1. Customize your messaging.

Once TextChat is up and running, you’ll be able to make additional customizations. Add your own flair and style to the platform by changing the color, logo, call to action, and hold messages for your chat widget. You can also add profile photos for each of your agents so customers can put a face to the name. 

But don’t worry—if you don’t have all of this ready to go right away, you can change them at any time with just a few clicks.  

  1. Text customer service teams when an inquiry comes in. 

Your TextChat chat box always lives at the bottom corner of your webpage so that customers can access it all day, every day. When they have a question, they just click on the widget and choose from two options: Support or Sales.

If they have a support inquiry, they’ll enter their info and be contacted by a support specialist who can help. But when they have a sales inquiry, each available customer support agent receives a text message right away. The text notifies them that a customer is ready and waiting for help. 

To start the chat, the agent just clicks the link in the text message, and it takes them right to their mobile browser. There, they’ll find a user-friendly dashboard where they can talk in real-time with the customer to get them the answers they need. 

  1. Connect your customers with real-life service reps.

With TextChat, there’s no app, no notifications, and no confusing dashboard, so you can help customers from anywhere you have cell service.

Once an agent is in the live chat, they can communicate back and forth with that customer and toggle between different chats to help more than one person at the same time. This means your team has an agile digital tool that gives customers real-time answers without skimping on power or convenience. We’re making the process more human, so there’s more helpful information for customers—and less frustrating lag time. 

  1. Close more deals. 

TextChat will become your sales super fuel. Experience what it’s like to not be tethered to your desktop answering customer inquiries at all hours: Instead, you and your team can have meaningful conversations with your customers on-the-go. Deliver a highly personalized shopping experience that’s guaranteed to close more sales. 
Get a sales superpower in the palm of your hand. Contact our team to learn more about TextChat for your business or start your free trial.