July 30, 2020

3 Ways Different Teams Can Use TextChat

This powerful sales tool works in any circumstance to engage your audience and close more deals.

When you hear “live chat,” you probably think slow, overly complicated, impersonal, expensive, and—most importantly—ineffective. Live chat platforms are notorious for being hard to use for everyone. And worst of all, they are annoying to onboard and time-consuming for businesses of all sizes. 


It doesn’t have to be that way. Imagine a world where you have an affordable and flexible live chat tool that you can use from anywhere. 


You can stop daydreaming because TextChat is making that world a reality. 


TextChat is changing the ecommerce status quo by offering a flexible live chat tool that helps businesses close deals from anywhere. By integrating directly with text message technology, TextChat empowers businesses to quickly and efficiently provide customers with personalized support—without expensive fees, annoying admin, or complicated logins and dashboards. TextChat is simple, straightforward, and ensures you never miss a sale.


We know that there isn’t only one type of business, which is why we didn’t build a one-size-fits-all solution—TextChat was designed to work for teams of all sizes. When you have a single support agent or work within a cross-functional org, learn what TextChat looks like for your business.


All-You-Need Support for Solopreneurs

The little guys need support, too. That’s why TextChat was designed to make it easier for small and medium-sized businesses to compete with even their biggest competitors. The innovative platform lets you take your customer support on-the-go instead of being tethered to a desk answering customer emails. 


TextChat’s text message integration ensures you get a text whenever a customer has an inquiry. When you click the link in the text, it takes you right to your mobile browser to chat directly with the customer. That means you can more easily give customers the answers they need while you make coffee, do laundry, or have dinner with your family. Go ahead—experience what it’s like to have a better balance between your work and personal life.


A Flexible and Affordable Platform for Growing Teams

Get the power and freedom to close sales from anywhere. Thanks to its affordability and easy onboarding, TextChat is also perfect for growing teams. Choose from either the basic or premium plans that both charge per customer service agent—so no need to worry about paying for seats you won’t use. You can also choose how many chats each agent needs per month depending on your average inquiry volume so nothing goes to waste. 


Along with flexible payment options, TextChat can also be set up in less time than it takes to make a cup of coffee. In just 10 minutes, you can add TextChat to your site through the Shopify app for nearly instantaneous support. Built to be intuitive, it doesn’t require extensive training or previous experience, so it’s perfect for small-and-scrappy teams that need a tool to keep themselves organized and hit their sales numbers. 


Consolidated Support for Cross-Functional Organizations

Even for the biggest organizations, TextChat is still an effective way to chat with your customers. Because of its easy-to-use text message integration, TextChat creates a streamlined process for larger support teams. 


When a sales inquiry comes in, every available agent gets a text alert. The first agent to click the link is redirected to their mobile browser to start chatting with the customer. Other agents are still available for incoming chats without juggling incoming tickets or coordinating with other team members. It’s as simple as setting their status as “Ready” or “Away,” and they can jump in to deliver customers the support they need. 


Unlike other inconvenient platforms that ping you constantly with notifications or require you to use yet another app, TextChat fits into your existing tech to simplify the sales process. No matter your size, TextChat’s convenient technology gives you your time back, so you’re not tied to your computer to close deals. Instead, you can communicate with your customers in real-time from anywhere, making TextChat the only sales tool you need. If you can text, you can TextChat—it’s as simple as that.


Get started with TextChat today. Sign up for your free trial.