Glossary

An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Keyboards are a means to an end, with typing being the means and communication being the end. For this reason, keyboards accompany pretty much any digital device, from smartphones and tablets to desktops and laptops. Even e-readers come with keyboards these days! TextChat’s user dashboard has a unique feature in which you can preview your customers’ messages even while they’re still typing. It’s the next best thing to watching over someone’s shoulder as they’re typing on your website. You can gain valuable insights into the way people process information while on your site by seeing what they’re typing, as they’re typing it!