Glossary

An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Every Internet device is labeled with a unique Internet Protocol identifier that consists of a string of numbers, otherwise known as an IP address. This helps identify unique devices and provides associated geolocation information as well, such as the country from which you’re accessing the Internet, your Internet service provider, your time zone, and more. When you’re in a conversation with a website visitor, TextChat displays their IP address to you so that you gain insight into where your customers are coming from.