TextChat is half chatbot, half live chat. To streamline customer communications, TextChat asks customers to self-sort their needs into Sales or Support. All Support questions are forwarded by email to the entire team, so you’ll get an email notification from TextChat whenever there’s a need for customer support. Sales questions are usually transferred to your live team via text notification. However, if no one is available to live chat, then the chatbot sends the team an email notification instead.