Glossary

An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

It’s exactly what it sounds like: whether you’re available to answer live chat requests or not. TextChat users (or “agents”) can easily update their availability at a moment’s notice inside their dashboard. It’s really just a matter of toggling a button. Most other live chat software platforms or tools require you to input an availability schedule ahead of time, but that’s just unrealistic. Things can come up in real life! Your availability probably changes from day to day or week to week. TextChat lets you update your own availability at any time.