Stay relevant. Stay exceptional. The AI era isn’t just a shift - it’s an opportunity. Built on unstructured data, the fuel of AI, we’re redefining what’s possible for BPO contact center software. Don’t just survive the AI era—thrive in it.
We know the frustration you’re facing — siloed data, outdated CCaaS platforms, and the constant struggle to deliver seamless customer experiences. That’s why we built a platform that doesn’t just catch up; it leaps ahead. By unifying communications across every channel, harnessing unstructured data, and empowering smarter conversational AI, we’ve redefined what customer engagement can be. Imagine one agent seamlessly handling multiple clients, armed with the complete story of every prior conversation. The result? Streamlined operations, skyrocketing productivity, and profitability that speaks for itself. This isn’t evolution—it’s reinvention.
In hours, not days, Textchat propels your BPO into the messaging-age at scale.
Increase in net profit
TextChat delivers up to 200% increase in net profit by transforming efficiency and cutting costs. Net margins can soar from 15% to 45% as fewer agents handle more work, reducing overhead while increasing revenue
Boosting agent efficiency
TextChat boosts agent efficiency up to 5x, enabling one agent to handle the workload of five by managing multiple conversations seamlessly across channels without sacrificing quality of service
Less overhead while growing sales
BPOs can reduce overhead by 35% while growing sales by leveraging AI-driven messaging and voice solutions with human oversight, streamlining operations, and maximizing efficiency at scale
Manage dozens of conversations across multiple clients and channels from one dashboard
Contact centers can provide their customers with real-time analytics and performance insights.
Join our growing list of companies already experiencing the benefits!
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